Open to Work — BDR / SDR Leadership

Donyetta Braxton

Sales Development & Operations Supervisor | Coaching high-performing outbound teams | People-first leadership

Sales development and operations leader with 5+ years of experience at Televerde, progressing from Inside Marketing Representative to Operations Supervisor. Proven success in building and coaching teams, driving pipeline for SAP Mid-Market and Canadian territories, and aligning with executive stakeholders to hit aggressive KPIs. Passionate about second-chance employment, mentorship, and creating scalable systems that help reps win.

Contact 📍 Glendale, Arizona ✉️ donyettabraxton@gmail.com 📞 480-559-01990 🔗 LinkedIn Profile

Experience

Career Overview
Operations Supervisor
Televerde · Full-time · Feb 2023 – Present
Phoenix, Arizona, United States
  • Lead recruiting, hiring, onboarding, and development of agents to build a consistently high-performing sales development team.
  • Evaluate performance, deliver structured coaching, and implement development plans to improve productivity and quality.
  • Collaborate with senior management to align call center operations with revenue and marketing goals; cascade KPIs to direct reports.
  • Drive utilization, schedule adherence, and contact strategy to meet or exceed performance targets.
  • Serve as a bridge between call centers and the Client Experience team, ensuring communication and feedback loops stay tight.
  • Identify sales and service failures, recommend solutions, and escalate issues to decision makers when needed.
  • Champion employee morale and a people-first environment through coaching, recognition, and transparent communication.
Team Lead — SAP Campaign
Televerde · Apr 2022 – Feb 2023
  • Mentored Televerde Mid-Market Inside Marketing Representatives (IMRs) dedicated to SAP.
  • Coordinated IMR engagement with SAP territory managers across multiple industries.
  • Managed group and individual KPIs, keeping team members focused on activity, quality, and pipeline outcomes.
  • Coached underperforming reps and shared best practices to raise overall team performance.
Inside Marketing Representative (SAP — Canadian Region)
Televerde · 2020 – 2022
  • Dedicated SAP IMR driving opportunities for Small & Mid-size Enterprise accounts, including Financial Services and Life Sciences in Canadian provinces.
  • Supported up to 14 Industry Account Executives and 2 VPs across Finance, Professional Services, Wholesale Distribution, and Consumer Products.
  • Owned event attendance driving and follow-up for SAP client events and campaigns.
  • Managed multiple executive calendars and tech stacks simultaneously while maintaining strong attention to detail.
  • Served as liaison between SAP solution experts, customers, and sales executives for Mid-Market accounts (< $1B revenue).
  • Consistently exceeded quotas and KPIs across all quarters of 2021–2022.
  • Mentored new agents on systems, internal processes, and prospecting best practices.
Digital Marketing, Sales & Customer Service
Logicall Marketing · Part-time · Dec 2019 – Apr 2020
Phoenix, Arizona, United States
  • Handled inbound and outbound calling, lead management, and lead creation in support of digital marketing campaigns.
  • Supported direct mail design, brand development, and basic graphic design for marketing materials.
  • Managed customer incentives, sales, and service interactions while consistently meeting individual KPIs and goals.
Seasonal Warehouse — Digital Printing & Fulfillment
District Photo · Full-time · Oct 2019 – Mar 2020
Phoenix, Arizona, United States
  • SME machine operator for digital photo prints and DTF printers, producing high-volume personalized products from digital uploads.
  • Performed daily maintenance and operational service on printers and related equipment.
  • Maintained, tested, and loaded film canisters for mass printers using the Industrex v4.2 operating system.
  • Thrived in a fast-paced, time-sensitive environment while consistently meeting quotas.
  • Demonstrated adaptability and strong teamwork in a rapidly changing production setting.

Education & Certifications

Learning & Growth
Education
Workforce Development — Rio Salado College
Student · Full-time · 2019
Project Management — Rio Salado College
Student · Full-time · 2018
Licenses & Certifications
Peer Support Certification
Certified · 2024
Google Project Management Specialization
Google Career Certificates
Google Agile Project Management
Google Career Certificates
Google People Management Essentials Specialization
Google Career Certificates
Project Execution: Running the Project
Advanced Google Project Management Certificate
Software & Applications
Microsoft Word Excel Access Publisher PowerPoint Outlook Project Teams Zoom OneNote Outreach.io CRMs Call Center Tools

Core Strengths

What I Bring
BDR / SDR Team Leadership Coaching & Performance Management Pipeline Generation (SAP, Mid-Market) KPI & SLA Management Customer & Stakeholder Alignment Event Follow-Up & Lead Nurture Process Improvement Second-Chance Employment Advocacy High-Volume Outbound